At the tk11 app, we believe gaming is for entertainment only. We want every member to play with joy, safely, and responsibly. Entertainment, not addiction — that is our core principle.
We offer these features to ensure the wellbeing and enjoyment of every member on the tk11 app.
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period — that's your built-in protection.
Decide in advance how many hours you will play. Once that time is up, the tk11 app will automatically notify you and give you the option to log out.
Give yourself a break — anywhere from 1 day to 6 weeks. During this period, you won't be able to log in or make deposits.
Choose self-exclusion for a longer break or permanent account closure. Once active, you will no longer receive any marketing communications.
At regular intervals, a pop-up will appear showing how long you've played, how much you've won, and how much you've lost. Stay aware of reality.
If your gaming behavior changes — such as a sudden large deposit or playing late into the night — the tk11 app's system will alert you.
Responsible gaming is not simply about playing less. It means having the right perspective on gaming — seeing it as a form of entertainment, not a reliable source of income. At the tk11 app, we always say: Play within your budget and never chase losses by placing larger bets.
Many people in Bangladesh are embracing online gaming as a fresh form of entertainment — and that's great. But like any leisure activity, gaming has its healthy limits. tk11 app wants you to enjoy every moment while staying within those boundaries.
Our responsible gaming policy is built to international standards and applies to members of all ages — especially those who are new to online gaming and should read this page before getting started.
Before you start playing, decide the maximum amount in BDT you are willing to spend this month or this week. Stop immediately once you hit that limit. You can do this easily using the deposit limit setting on the tk11 app.
Never use money set aside for essentials — such as rent, food, or your children's education — for gaming.
Decide in advance how many hours you'll play each day. Avoid gaming before bed or during meals. Enabling the session timer on the tk11 app will automatically remind you when your time is up.
Extended periods of continuous play reduce focus and increase the likelihood of poor decision-making.
"Chasing losses" — placing more bets to win back money you've lost — is one of the clearest signs of a gaming problem. If you've had a bad day, stop and walk away. Come back the next day with a fresh head.
Remember — every game is independent. Previous results have no bearing on the next game.
Spend time with family, catch up with friends, and stay active. If gaming becomes your only source of joy, that's a sign something may be wrong.
The tk11 app wants you to live a balanced life — where gaming is just one part of it, not the whole thing.
If you recognise a problem yourself, or your family is concerned, don't waste time — get help now. The tk11 app support team is always ready to assist you with complete confidentiality.
Choosing self-exclusion is nothing to be ashamed of — we see it as a brave and responsible decision.
See the example below — how a responsible gamer sets their limits.
This player is enjoying themselves safely, within their budget and time limits.
Go to Account Settings, click on "Responsible Gaming", and set your preferred limits.
Go to Settings and select "Session Time Limit." Choose from 30 minutes, 1 hour, or 2 hours.
Contact support or select the "Temporarily Suspend Account" option. It takes effect immediately.
If you or someone close to you shows any of the signs below, take it seriously. Seeking help at the right time is always the wisest choice.
Spending more than your set daily or per-session limit.
Placing bigger bets after a loss in an attempt to win your money back.
Staying up late to game, missing work in the morning, or neglecting time with family.
Hiding gaming activity or spending from family or friends.
Wanting to stop but finding you can't, or repeatedly making promises to quit and breaking them.
Taking on debt, borrowing money from family, or draining your savings to fund gaming.
Feeling restless, irritable, or low when not gaming.
Losing focus at work or in business, and damaging family relationships, because of gaming.
Being physically present at work, in class, or with family — but mentally preoccupied with gaming.
If you notice 3 or more of the signs above, contact the tk11 app's support team immediately or activate self-exclusion.
Answer the questions below in your own mind. This is not a test — it's simply a chance to better understand yourself. If most of your answers are "Yes," pause and consider reaching out for support.
Answer each of the following questions honestly.
1. Have you ever spent more time or money than you originally planned?
2. Do you place larger bets to try to recover money you've lost?
3. Have family members or friends expressed concern about your gaming?
4. Have you tried to cut back on gaming but found you couldn't?
5. Has gaming ever caused you financial difficulties?
If you answered "Yes" or "Sometimes" to most of the questions, contact tk11 app support right away.
Log in to the tk11 app, go to Live Chat support, and type "Responsible Gaming Help". Our specialist team will speak with you in complete confidence.
Go to Account Settings, select "Self-Exclusion", and choose your preferred duration — 1 month, 3 months, 6 months, or permanently.
Speak with a mental health professional or counsellor. The tk11 app can provide information on support organisations in Bangladesh.
Talk openly with your loved ones. Their support and encouragement will help you return to a healthy routine much sooner.
The tk11 app's responsible gaming team is always ready. Reach out via Live Chat or email. All information is kept strictly confidential.
The tk11 app is strictly for users aged 18 and above. We do not fully activate any account without verifying the user's age.
If there are minors in your household, use a password lock on your device and never share your tk11 app login details with anyone.
If you suspect a minor is using the platform, please notify us immediately.
Ensuring responsible gaming is not just a policy for us — it is a core part of our company's philosophy. We believe that fostering a healthy gaming environment benefits everyone in the long run, both members and the platform alike.
The tk11 app has a dedicated team focused solely on responsible gaming. They analyze user data every day and proactively reach out to members who may be at risk.
Our goal: for every member to feel, even after they leave the tk11 app, that this platform made a positive difference in their life.
We Don't
If you think someone close to you is struggling with a gaming problem, follow the advice below.
Raise your concerns calmly, without anger or confrontation.
Reach out to the support team together. Don't face it alone — stay by their side.
Change doesn't happen overnight. Stay the course, even if progress is gradual.
For any responsible gaming enquiries, email us at: [email protected]
All information is kept strictly confidential. There is no judgement here.
Gaming on the tk11 app is about fun, not stress. Register today and enjoy safe gaming with our built-in protection tools.