Terms & Conditions – Must Read Before Using TK11 App

1. General Terms & Conditions

Tk11 app (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming service provider. These Terms & Conditions constitute a legally binding agreement between you and tk11 app.

By accessing this platform, registering, or using any of our services, you confirm that you have read, understood, and fully accepted these Terms & Conditions.

• Tk11 app reserves the right to modify these Terms & Conditions at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The English version of these Terms & Conditions applies to all users in Bangladesh.
• These Terms & Conditions are governed by the laws of Bangladesh.

2. Account Registration & Eligibility

The following conditions must be met to open an account on tk11 app. Providing inaccurate information may result in account closure, and any deposited funds may not be refunded in such cases.

• Age: You must be 18 years of age or older to register.
• One Account: Only one account is permitted per person, household, or IP address.
• Accurate Information: Your name, date of birth, phone number, and email address must all be accurate.
• Password Protection: Account passwords must not be shared with anyone.
• Personal Use: The account may only be used by the person who registered it.

Providing false information during registration or opening an account under someone else's identity is strictly prohibited and may result in account termination.

3. Identity Verification (KYC)

In accordance with international financial regulations, tk11 app reserves the right to verify the identity of all members. This process is known as KYC (Know Your Customer).

• KYC information may be requested before a withdrawal or at any time.
• A copy of your National ID, passport, or driving license may be required.
• Proof of payment method (bKash/Nagad statement) may be requested.
• Withdrawals may be placed on hold if KYC information is inaccurate.
• All KYC information is kept strictly confidential and is never shared with third parties.

4. Deposit & Payment Policy

Depositing on tk11 app is simple and secure. All popular payment methods in Bangladesh are supported. Please review the following before making a deposit.

• Minimum Deposit: BDT 200 (may vary depending on the payment method).
• Method: bKash, Nagad, Rocket, bank transfer, and cryptocurrency.
• Processing Time: With most methods, your balance is credited within 5 minutes.
• Currency: Deposits can be made in BDT and other supported currencies.
• There are no hidden charges on deposits; however, fees from your payment provider may apply.
• Deposits from third-party accounts are strictly prohibited.

5. Withdrawal Policy

The following conditions apply when withdrawing winnings. tk11 app is committed to ensuring fast and secure withdrawals at all times.

• Minimum Withdrawal: BDT 500।
• Processing Time: Typically 1–24 hours; delays may occur if KYC verification is pending.
• Same Method: Withdrawals are generally processed using the same method as the deposit.
• Bonus Wagering: Withdrawals cannot be processed while an active bonus wagering requirement remains unfulfilled.
• A maximum daily withdrawal limit applies; VIP members are eligible for higher limits.
• Withdrawals may be temporarily suspended if fraud or unusual transaction activity is suspected.

6. Bonus & Promotion Terms

Tk11 app offers a variety of bonuses and promotions. Each bonus comes with its own specific terms, which are disclosed alongside the offer. The general conditions below apply to all bonuses.

• Wagering Requirement: A specified wagering amount must be met to receive a bonus (stated separately for each bonus).
• Validity: Bonuses not used within the specified time period will expire.
• One Bonus at a Time: In general, more than one bonus cannot be used at the same time.
• Eligibility: Each user is entitled to a welcome bonus on a one-time basis only.
• Game Restrictions: Some bonuses are restricted to specific games.
• Maximum bet limits apply when placing bets using bonus balance.
• Tk11 app reserves the right to cancel bonuses if abuse is suspected.

7. Gaming Rules

All games on tk11 app are operated in accordance with international standards. The following gaming rules must be observed.

• All games are powered by certified RNG (Random Number Generator) technology.
• Each game has its own rules, RTP, and pay table, which can be viewed within the game.
• If a game is interrupted due to a software or connection error, tk11 app will make every effort to restore the previous game state.
• In the event of any dispute regarding a game outcome, tk11 app's server logs will be considered the final and definitive record.
• For Sports Betting, wins and losses are determined based on the official match result, even if the outcome changes after a bet has been placed.

8. Prohibited Activities

The following activities are strictly prohibited on tk11 app. Violating these rules will result in immediate account closure and possible forfeiture of your balance.

• Opening or operating multiple accounts.
• Opening an account using another person's identity or information.
• Abusing the bonus system (Bonus Abuse).
• Using the platform for money laundering or any illegal financial activities.
• Hacking game software or using robots/bots.
• Engaging in collusion with other members.
• Threatening, insulting, or harassing other users on the platform.
• Deliberately exploiting technical errors or glitches.

9. Account Suspension & Termination

Tk11 app reserves the right to temporarily suspend or permanently close accounts under the following circumstances.

• In the event of a Terms & Conditions violation.
• If KYC information is incomplete or found to be false.
• In cases where money laundering is suspected.
• Accounts inactive for an extended period (over 12 months) may be subject to an inactivity fee.
• At the user's own request.

No bonus balance will be refunded upon account closure. However, the original deposit balance (excluding bonuses) is generally returned, unless it is subject to forfeiture due to a breach of the rules.

10. Responsible Gaming

Tk11 app is deeply committed to responsible gaming. Gaming should be a form of entertainment, not a source of addiction. We offer the following tools and resources.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Set an automatic logout after a specified period of inactivity.
• Reality Check: Your gaming activity will be displayed at regular intervals.
• Self-Exclusion: Option to temporarily or permanently exclude yourself from the platform.
• Cooling-off Limit: Option to set your own bet limits.

11. Privacy & Data Protection

Tk11 app takes the protection of your personal data extremely seriously. We will never sell your information.

• All data is protected with 256-bit SSL encryption.
• Data is collected solely for the purpose of providing services.
• Information may be disclosed to authorities when required by law.
• You have the right to request the deletion of your data (unless retention is required by legal obligation).

For more details, please visit our Privacy Policy Read the page.

12. Limitation of Liability

Tk11 app accepts no liability under the following circumstances.

• Losing a game due to internet disconnection.
• Delays caused by third-party payment providers.
• Losses resulting from issues with the user's own device or software.
• Games being disrupted due to unexpected server downtime.
• Losses resulting from theft of the user's password or account credentials.

Tk11 app always strives to maintain the highest technical standards, but 100% uninterrupted service cannot be guaranteed.

13. Rule Changes & Updates

Tk11 app reserves the right to update these Terms & Conditions at any time. When changes are made, the following process will be followed.

• For significant changes, notice will be given 7 days in advance via email or a platform announcement.
• Minor changes will be published on the Terms page along with the updated date.
• Continued use of the platform following any changes will be deemed acceptance of the new terms.

14. Contact & Complaints

If you have any questions or concerns regarding these Terms & Conditions, please get in touch with us.

• Email: [email protected] (text only — not clickable)
• Live Chat: Log in to the platform to access 24/7 live chat support.
• Complaints Procedure: An initial response will be provided within 48 hours of a complaint being submitted.
• For unresolved disputes, resolution through an independent third party is available.